Delivery & Postage

 

Dispatch / Shipment

As soon as your payment has reached our account we will process your order and usually ship within three working days after the payments is in our accounts.

We are using Royal Mail First Class for shipment within UK, Northern Ireland and the Channel Islands. Please note that deliveries to NI can take several days longer.

Customers from the UK, Northern Ireland and the Channel Islands can also choose for RM 2nd Class or delivery by courier.Some items can only be shipped by courier to keep the prices low. This is usually indicated in the product description.

Please note: deliveries to the USA can take up to 3 weeks. This is not our fault! Please be patient.
If your delivery has not arrived after 4 weeks please get in touch with us and we will do our best to solve the problem. Under normal circumstances you should receive your items with 14 days after you have placed and paid for your order with PayPal and within 21 days if you pay by cheque or postal order.

We aim to process your orders fast and without any delay on working days and during business hours. Working days are Monday to Friday and our business hours are 10.00 h to 17.00 h. If we receive your order and a cleared payment on a Friday afternoon we will post your items on Monday morning. We do not work on bank holidays.
If you have special requirements for your delivery like e.g. delivery within 24 hrs it might require higher delivery costs which are not listed on our website. Please phone us free (from a land line) under 0800 228 9294 and we will be happy to discuss possible options with you.


Postage


Royal Mail (untracked)

Within the UK, incl. Northern Ireland, the Channel Islands, Isle of Man


0 - 49 g
Royal Mail 1st class £ 1.00
Royal Mail 2nd class  £ 0.80
50 - 999g
Royal Mail 1 st class £ 3.30
Royal Mail 2nd class  £ 2.80
1 kg - 1.999 kgRoyal Mail 1 st class £ 5.45Royal Mail 2nd class  £ 2.80
2 kg - 4.99 kgRoyal Mail 1 st class £ 15.85Royal Mail 2nd class  £ 13.75


Courier Service ( incl. tracking)

Within the UK, incl. Northern Ireland, the Channel Islands, Isle of Man


up to 5 kg
£ 9.00
up to 10 kg
£ 10.00
up to 20 kg
£ 13.00




For deliveries to Europe the shop will calculate the shipping costs based on the weight of the packed parcel. That is usually heavier than just the weight of the tea. The prices for this will be based on Royal Mail fixed overseas rates.


Europe, USA and Canada (Royal Mail International Standard, not tracked, not signed for)



Europe
USA and Canada
0 - 249 g
£ 3.95
£5.00
250 - 499 g
£ 5.50
£8.00
500 - 749 g
£6.85£10.50
750 - 999 g
£8.30£13.00
1000 - 1249 g
£9.70£15.00
1250 - 1499 g
£11.00£17.00
1500 - 1749 g
£12.50£18.50
1750 - 1999 g
£13.50£20.00



Please note:
If you require a tracked or insured shipping, please get in touch BEFORE you place the order, so that we can inform you of any additional costs.

Important Note on Postage

Some items unfortunately are so bulky that they cannot be sent as e.g. a small parcel although their weight is that of a small parcel. In this cases we have given them a weight which will put them in the appropriate postage zone. However, with the new parcel measurements we are very happy that most of our items can be sent as a small parcel.. If you are unsure, please send us an email or phone free on 0800 228 9294.